The purpose of the audit is to establish a complete diagnosis of a company's inefficiencies and needs so as to design and assemble the best portal solution possible. To perform this study, the eXo platform SARL analyses your information system, and searches for problems in critical information distribution and the organisation of business processes. Furthemore, the employees' behaviour is analysed to determine potential adaptation problems.

Information system analysis. The audit carries out an inventory of all applications defining the use level of each application and existing redunduncies among them.

Distribution of critical information. An important part of the diagnosis is to define the contents necessary for decision making and/or relative to the company's business, as well as the optimal display of this information.

Unproductive business processes. Analysis of management and business processes to uncover inefficiencies and define reengineering to be performed.

Agents behaviour survey. Surveys and interviews are used to qualify and quantify employees' fears and intimidations confronting an innovative software. The results are used for the selection of products and also for adapting the training program to employees' needs.

The choice of portal solution is not purely a matter of technology - the human factor being essential. Consequently, beyond technical skills the audit is based on management and comportamental survey methods, as used in management sciences and sociology.